SIOUX FALLS, S.D. (Feb. 1, 2012) — CSD, a leading telecommunications and human service organization for deaf and hard of hearing consumers, announced today the addition of Tony Fortenberry to its executive management team as the organization’s new vice president/chief information technology officer. In this position, Fortenberry will help to further develop and manage current network configurations that enable CSD divisions such as interpreting, telecommunications relay and contact centers and national human service programs to improve their quality, lower their costs and realize greater revenue potential.
A veteran leader of information technology, Fortenberry brings more than 20 years of experience leading the development and delivery of telephony projects and network switching applications, as well as strategic planning, project management, infrastructure design, the development of engineering products and mobile applications and employee management, all specifically in the areas related to information technology.
“CSD presents an ideal opportunity for me to help further develop an outstanding technology platform that will deliver effective business solutions to both internal divisions and their customers,” said Fortenberry. “CSD is addressing the most critical problems that service providers currently face — how to cut costs and quickly roll out quality-based, revenue-generating services. Service providers like CSD face a complex challenge managing network issues and serving a wide variety of mobile devices equipped with the latest video/android/smart technologies all while trying to reach out to the public in order to meet their communication needs. I look forward to leading the information technology team and to developing CSD’s new platform to provide a simple, uniform interface to manage multiple service environments.”
Fortenberry will oversee CSD’s entire mainframe platform and server infrastructure and will focus on the continued development of CSD’s newest product, Video Remote Interpreting services, which automates communication access via video connections to sign language interpreters in a contact/call center environment through wireless, dial-up and/or network applications. In his role, Fortenberry will build on the platform’s current core capabilities and will work to solve some of the industry’s most compelling management challenges, including automatic call distribution and traffic engineering, firewall issues, remote/mobile/Wi-Fi access, the reliable and consistent delivery of newly emerging video applications and services, connectivity, quality of service and security to name just a few.
“Tony’s specific background in technology development, operational assessments, data management and auditing procedures, RFP development and the management of communications networks for groups like the California Public Utilities Commission and the Deaf and Disabled Telecommunications Program makes him an ideal addition to our management team,” said Chris Soukup, CSD’s president of operations. “He has significant expertise and knowledge of operational challenges and network demands faced by deaf and hard of hearing consumers and by service providers like us who try to provide access to video communications. Tony has also led the implementation of major information and technology expansion initiatives, putting him in a great position to expand the vision of our new platform.”
Currently, Tony resides with his wife and two children in the Sacramento, Calif. area. He will be dividing a part of his time working out of CSD’s contact center in Stockton, Calif. as well as at CSD’s headquarters in Sioux Falls, S.D. His first day with CSD is today, Feb. 1; however, his first day in Sioux Falls will be Feb. 6.
Mike Melvin, who has recently served on the executive team as the acting or interim director of information technology, will continue with the organization for the time being. He will spend the next few months working with Fortenberry to prepare for a more complete transition. Melvin has been with CSD for more than a decade and has served in many different management and consulting capacities, playing an instrumental role in the design and implementation of the technology division when it was first created in 2000.